Perfume 21 (“we”, “our”, “us”) is committed to protecting your personal information and ensuring a safe shopping experience.
This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Perfume 21 is owned and operated by Crafts For You,
1st Floor, F-17, Street No.4, Panchsheel Garden, Shahdara, Delhi – 110032.
1. Information We Collect
We collect the following types of information when you use our website:
Information you provide:
- Name
- Email address
- Phone number
- Shipping address
- Payment information (processed securely by our payment partners)
Information collected automatically:
- IP address
- Device information
- Browser type
- Pages viewed
- Cookies (for improving website performance and personalization)
We do not collect biometric data, facial recognition information, credit/debit card PIN, or any sensitive personal identifiers.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order updates and tracking information
- Respond to your questions or support requests
- Improve our website and customer experience
- Prevent fraud and ensure security
- Send promotional updates (only if you opt-in)
We do not sell your personal information to any third party.
3. Sharing of Information
We may share your information only with:
- Courier partners (for delivery)
- Payment gateways (for secure payments)
- Service providers (such as analytics tools)
These partners only receive the information needed to perform their functions.
They are not allowed to use your information for any other purpose.
4. Cookies
We use cookies to:
- Improve website performance
- Understand how users browse our site
- Offer a personalized shopping experience
You may disable cookies through your browser settings.
5. Data Security
We use reasonable security measures to protect your personal information from unauthorized access, loss, or misuse.
However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your information only for as long as necessary to:
- Fulfill your orders
- Provide support
- Comply with legal obligations
You may request deletion of your account or data by contacting us.
7. Your Rights
You may:
- Access your personal information
- Update or correct your information
- Request deletion of your information
- Opt out of promotional communications
To exercise these rights, email us at care@perfume21.com
8. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and continued use of the website means you accept the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, contact us:
📧 care@perfume21.com
📞 +91 9210689890
📍 Crafts For You, 1st Floor, F-17, Street No.4, Panchsheel Garden, Shahdara, Delhi – 110032